TECHNOLOGY

Tools built for the hard part.

Practical technology should remove friction, improve visibility and make execution easier, not create another system for the team to manage.

TECHNOLOGY BUILT FOR EXECUTION

We built tools for the hard part.

We kept running into the same execution challenges: accountability, scheduling, and getting processes followed consistently. So we built practical tools to help close those gaps.

Traction Seats

TractionSeats

Clear Seats. Clear Ownership. Clear Accountabilities. Fewer dropped balls.

Learn more →
ScheduleTraction

ScheduleTraction

Accountability on every Rock. Clear 7-day actions to keep the work on track.

Learn more →
How We Work

How We Work

Build repeatable, clearly accountable processes and put them where your team can easily access and follow them.

Learn more →

TRACTION SEATS

Make ownership clear before work gets lost.

Clear Seats. Clear Ownership. Clear Accountabilities. Fewer dropped balls.

Clarity on what needs to be done and who is supposed to do it.

Traction Seats shows how the business is supposed to work, one seat at a time. Define what each seat owns, the decisions it is expected to make and the person accountable for the result. Your team knows where responsibility begins, where it ends and who has the authority to move something forward.

Traction Seats
ACCOUNTABILITY CHART

Leadership Team

Visionary
Sales Leader
Operations Leader
Finance Leader

SELECTED SEAT

Sales Leader

Owned by Michael

What this seat owns

  • Sales results and gross margin
  • Sales team performance
  • Pipeline and forecasting
  • Customer follow-through
  • Sales process

Decision rights

Pricing exceptions
Can approve within defined margin guardrails.
Sales assignments
Owns account and lead assignment.
Performance action
Can coach and act on missed expectations.

SCHEDULETRACTION

Make the meeting where work moves forward.

Turn the plan into a weekly operating rhythm.

ScheduleTraction connects your vision, Rocks, scorecards, issues, decisions and to-dos. Put clear accountability on every Rock, see what is on track and what is falling behind, then identify the 7-day actions needed to keep the work moving.

KNOW WHERE YOU'RE GOING

Start with the plan.

Long-term direction, this year's priorities and this quarter's work stay connected in one place.

ScheduleTraction
NORTHSTAR HOME GROUP · WEEK OF SEP 7, 2026

Mission Control

Clarity · Focus · Alignment · Accountability

STRATEGIC PRESSUREMedium4 rocks at risk
ORGANIZATIONAL FRICTIONModerate6 open IDS
ROCK HEALTH18 / 22healthy this quarter
ANNUAL PACEOn PaceQ3 actuals current

Where are we going?

10-Year Target$75M revenue · 4 markets
3-Year Picture$38M revenue · 3 locations
Annual 2026$31.5M plan
Q3 202676.9% complete

Are we winning, and what's in the way?

  • New service launchAT RISK
  • Reduce aged inventoryON TRACK
  • Manager trainingAT RISK

Recent decisions

  • Move service pilot to October 1
  • Add weekly inventory review
  • Assign new-market research to Jamie

SEE WHETHER YOU'RE WINNING

Measure the work, not just the status.

See the goal, where you should be, where you actually are and the gap that has to be closed.

ScheduleTraction
SALES WEEKLY L10 · ROCK REVIEW
Q3 ROCK · OWNER: ALEX MORGAN

Increase recurring service revenue

ON TRACK
76.9% of quarter10 of 13 weeks complete · 3 remaining
REVENUE$428,60071.4% of $600K goal
GROSS MARGIN$124,30029.0% GM
REVENUE GAP$171,400Need $57,133/wk
GM $ GAP$49,700Need $16,567/wk
Q3 ROCK · OWNER: JAMIE REED

Reduce inventory over 180 days

OFF TRACK
STARTING$1.24MJuly 1
CURRENT$890Kdown $350K
TARGET$650Kby Sep 30
GAP$240Kaction required

TURN WHAT YOU LEARN INTO ACTION

Run the meeting. Solve it. Assign it.

The weekly L10 keeps scorecards, Rocks, issues and commitments in the same operating rhythm so decisions do not disappear after the meeting.

ScheduleTraction
OPERATIONS WEEKLY L10

ROCK REVIEW

Quarterly priorities

Reduce aged inventoryJamie Reed · Sep 30
OFF TRACK
Launch service membershipCasey Morgan · Sep 30
ON TRACK
ISSUE IDENTIFIEDReceiving backlog is slowing inventory turns

Decision: add a daily 15-minute receiving huddle through month end.

7-DAY TO-DOJamie ReedDue Sep 14

Run the meeting. See the truth. Move the work forward.

HOW WE WORK

Your business has a way of doing things. Make it easy to follow.

Your processes. Your standards. Your way of doing business. Organized, illustrated and easy for your team to follow.

We don't hand you a library of generic procedures and tell your team to follow them. We work with you to capture how your business should operate. We combine what already works in your company with proven best practices developed through years of operating and improving businesses.

YOUR BUSINESS

YOUR BUSINESS · HOW WE WORK

How your business works.

Every process, organized in one place so your team can quickly find how the work gets done. Clearly, consistently and your way.

Operations

How the work moves through your business from start to finish.

PurchasingReceivingInventoryFulfillmentService

Sales

How your team sells and follows through across every channel.

RetailB2BE-commerce

Marketing

How you build awareness, communicate value and bring customers to the business.

BrandDigitalCampaignsContent

Finance

How money is billed, paid, reported and controlled.

Billing & A/RA/PReportingControls

Facilities

How you operate and maintain the places and equipment your business depends on.

LocationsEquipmentFleetMaintenance

People

How you bring people in, prepare them and help them perform.

HiringOnboardingTrainingPerformance

IT / Systems

How accounts, systems, data and security are managed.

Accounts & AccessSystems & AppsData & BackupsSecurity

Company-Wide

The standards everyone in the company needs to know.

Values & StandardsSafetyCommunicationPolicies

Built around your business.

No two businesses are organized exactly the same way. Categories, processes and instructions are customized around your people and the way the work actually gets done.

Easy to understand and follow.

Use pictures, clear language and step-by-step instructions so people can see what good looks like and know what to do next.

Built for where the work happens.

Mobile-friendly by design, so a team member can pull up a process on a phone and follow it step by step wherever the work happens.

PROCESS

Documented isn't the same as followed.

Consistency is where a documented process becomes an operating advantage. When the right way to do the work is easy to find, understand and follow, people do not have to reinvent the job every time. Training gets easier. Managers have something concrete to coach and inspect. Mistakes and variation come down. Customers get a more dependable experience, no matter who is doing the work.

The goal is not a perfect binder. It is a repeatable business: the right work, done the right way, consistently.

Have something you'd like to talk through?

Sometimes a conversation is simply a good place to start.

Let's Talk